Work in progress?

So, I just received my Oasis-Mini and immediately got to playing with it. The sprial in and out came out exactly as it is suppose to, but when I did the sea turtle, it seem to have issues (see picture), is this because the software still has some issues, or is there something else going on with the machine??


Thank you for your time and patience, it is a wonderful machine!!

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I just got mine yesterday. My turtle turned out very nice. Maybe it is your setup somehow. I’m sure someone more knowledgeable than me will answer :slight_smile:

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@Don742 Please open a ticket for our support team

https://support.grounded.so/hc/en-us/requests/new

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I want to thank you guys for providing assistance and providing me with a new unit. So far it is working perfectly, I’ve done a couple of spirals and a couple of images that are considered “Stock” and they have all worked out as expected, no issues. Thank you again for your assistance.

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That’s great to hear! We inspected the return you sent us too, and I think we have a software patch coming out for this shortly.