Mine tries to update app then loses wifi connection

I open the app, try to connect device, get a window telling .e an update is available. When i hit update,the process starts, then suddenly stops. I get a message saying that the wifi was lost. Red lights pop on the oasis and i have to reset to get it to recycle. But i cant get it to uodate therefore i cant get it to work.

Is this a new device? If so, please use these instructions to upgrade: https://support.grounded.so/hc/en-us/articles/23551861099419-What-to-do-if-you-can-t-upgrade-or-connect-to-Oasis-Mini