I just got my Oasis the other day, and have been unable to get things going. I tried everything right out of the box, but that didn’t work. I contacted support, and while they were able to get back to me after several days, I haven’t heard anything since. Here’s what I’ve done:
- Tried connecting right out of the box
- Made sure the app was up to date (1.0.7)
- Updated the Oasis online
- Tried various lengths of button press per the online manual
Et:
- I’m getting the blue glowing ring that it’s in pairing mode
- My wifi connection to the router is stable
- I’m basically a yard away from the device while trying to connect
- Power cycling has done nothing
- I can connect to the device’s wifi, but it will just give the “busy” circle in the app until I eventually get a red banner saying “Unable to connect to device. Try again later”
- It’s the default router that comes from Comcast
- It’s not a guest network
- Various other wifi switches and outlets have easily connected to the network that I’m trying to connect to
- Serial number is OM241704795
- I’m on Android 14
If any other information is needed, please let me know