Ball reaches outside ring and then just goes round and round, no longer drawing

Received my unit today. Having fun but a bug has shown up. When the ball reaches the outermost ring, it starts just going around and around, no longer drawing the image. It’s well-nigh impossible to reset without turning the machine off[quote=“KimC, post:1, topic:816, full:true”]
Received my unit today. Having fun but a bug has shown up. When the ball reaches the outermost ring, it starts just going around and around, no more drawing.

Update: and now it’s not drawing the designs. Tried to add video or photo, but doesn’t accept my format. Drat

I had a similar issue. Drew the Rose pattern, but then would not go back inside a certain radius. Tried a different pattern and once it got to the outside edge, it stayed and just went circles around the edge. Unplugged it and now it’s working but we’ll have to see if it sticks on the outside again.