Lound crunching noise

The humming is the motors not music and that loud crunching sound is coming from the oasis. Is this supposed to happen? And is there a way to fix it?

Its makes the sound of chewing flower and its really grating.

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This usually means there’s not enough grease on the gears or it needs time to distribute a bit better. Please open a ticket via support.grounded.so

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I’m having the same problem however mine sounds worse unfortunately. I did email them, any other suggestions? It’s not even worth using at this point and I’ve had it one week

Mine doing the same. I opened mine (at my own risk). I do not suggest anyone else do that, but I figured that I would have to, to apply the grease eventually anyway. I do not see any dust or other debris that would be causing the issue. I will update when I apply the grease and let everyone know if that solved my problem.

https://youtube.com/shorts/fpvJo9z2NFg?feature=share

I am happy to report that adding grease helped the crunching noise a lot. Just be super careful applying it.

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