Grinding/vibration sound

Hey everyone! Just set my oasis mini up and while I absolutely love it, I’m experiencing a loud vibration / grinding sound every few moments.

Is this normal?

I can’t upload a video unfortunately. Happy to email one to support

Getting the same thing, despite running the in/out spiral for 48h - it’s supposedly due to lube not being distributed properly. Just opened a ticket. There’s a support article on this:

I’m not opening mine til support responds to not void my warranty.