Ball stuck near center

I am having an issue where the ball is stuck in a small spot near the inside. Before this happened it was stuck going in a circle near the center. I included a link to a video showing it stuck. Video

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Please open a support ticket via https://support.grounded.so, and we’ll be able to help with this.

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I ended up fixing it like I had to when it got stuck on the outside. I opened it up and rotated the mechanism the opposite direction. When I started it back up it went through its centering program and is working fine again.

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